Specialized call center solutions for mortgage & debt
KMA brings deep vertical expertise to two of the most compliance-sensitive industries in financial services — helping companies acquire new customers and retain the ones they have.
Mortgage
Purchase, refinance, and HELOC lead generation & retention
View solutions →Debt relief
Settlement, consolidation, and counseling customer acquisition
View solutions →The mortgage market is hyper-competitive and rate-sensitive. Borrowers compare multiple lenders before committing — which means your team needs to reach them first, fast, and with a compelling pitch.
KMA's mortgage-specialized agents are trained in loan product knowledge, compliance language, and objection handling. We deliver warm, qualified borrower transfers directly to your loan officers — cutting your cost per funded loan significantly.
Rate shopper churn
Borrowers submit applications to 3–5 lenders simultaneously. Speed-to-contact and quality of the first conversation determine who closes the loan.
Compliance complexity
RESPA, TILA, and TCPA regulations make mortgage marketing one of the most legally sensitive verticals. Non-compliant outreach carries serious risk.
High cost per funded loan
Digital lead costs have skyrocketed. Lenders need a more efficient acquisition channel that delivers pre-qualified borrowers without inflating CPL.
Live borrower transfers
Our agents pre-qualify borrowers on loan type, credit range, loan amount, and purchase/refi intent — then transfer them live to your loan officers, warm and ready.
Customer acquisitionRefinance outbound campaigns
Proactive outbound campaigns targeting homeowners eligible for rate-and-term or cash-out refinances, using opt-in data filtered by equity, rate, and loan age.
Customer acquisitionBorrower retention programs
Keep your existing borrowers from refinancing with competitors. We run proactive check-in campaigns that strengthen relationships and surface upsell opportunities like HELOCs.
Client retentionMortgage data intelligence
Access opt-in homeowner data filtered by equity position, current rate, loan origination date, and geography — so your team dials the highest-probability prospects.
Customer acquisition"KMA's live transfer program completely changed our pipeline. Our loan officers are spending their time closing loans instead of chasing cold leads — and our cost per funded loan dropped by over 35% in the first quarter."Regional Lending Manager
Consumers burdened by debt are actively searching for relief — but they're also overwhelmed and skeptical. The key to conversion is reaching them at the right moment with agents who are empathetic, knowledgeable, and compliant.
KMA specializes in debt relief lead generation and customer acquisition for settlement, consolidation, and credit counseling companies. Our agents are trained to handle sensitive financial conversations with care while consistently qualifying high-intent consumers.
Consumer trust deficit
Debt relief has a reputation problem. Consumers have been burned by scams — so every touchpoint must be transparent, empathetic, and credibility-building from the first word.
Strict regulatory environment
The FTC's Telemarketing Sales Rule and state-level regulations impose specific restrictions on how debt relief services can be marketed and sold over the phone.
High drop-off rates
Even interested consumers abandon the enrollment process. Without skilled agents who can handle objections and guide them through, conversion rates suffer.
Qualified consumer live transfers
We pre-screen consumers for debt type, total enrolled debt ($7,500+ minimum), hardship status, and interest level — then transfer them live to your enrollment specialists, warm and motivated.
Customer acquisitionDebt relief outbound campaigns
Targeted outbound campaigns reaching consumers who have expressed interest in debt relief services — pre-filtered by debt load, delinquency status, and geography.
Customer acquisitionEnrollment support & retention
Reduce program drop-off with dedicated inbound support agents who answer questions, reinforce the value of your program, and keep enrolled clients engaged through the process.
Client retentionDebt relief data intelligence
Bulk opt-in consumer data filtered by unsecured debt level, credit profile, and financial hardship indicators — so your team targets the consumers most likely to enroll.
Customer acquisition"We tried three other lead vendors before KMA. The difference is the quality of the transfer — consumers actually know why they're being transferred and they're genuinely interested. Our enrollment rate went up 28% in the first two months."VP of Client Acquisition
Ready to grow in your vertical?
Tell us about your business and we'll build a campaign tailored to your industry, compliance requirements, and acquisition goals.